Online Offsite and On-Site Technical Support
We provide superior technical support by being able to connect
in seconds to the callers' computer “session” and correcting user mistakes or software glitches right in front of
the customer – yet done totally remotely. Online and On-Site Technical Support are provided by a pre-arranged
amount of hours based on the company’s size, volume of anticipated support needs, number of users, type and
quantity of user applications. This enables the company to have pre-determined costs per month for technical
support services – it’s predictable, contracted, and controllable.
Online technical support or "Help Desk" is a support function that Dunvipe provides to companies with or without other services. In other words, if all your company needs is someone to handle your IT Support Overload, we are the company for you to consider. We can offer support for your software needs in a transparent mode. It would appear to callers that the call made to your help desk and answered by IT Outsource technicians was actually handled right in your own infrastructure. This is particularly helpful when companies have a new release of software that might require additional staff for support, but might later taper off. This can be accomplished with much less expense and time for training. Contact our sales department for further information on your application support needs.
Dunvipe's On-Site support is offered for businesses in restricted geographic regions where IT Outsource has available technicians to reasonably provide on-site service and maintenance. Generally, most businesses have an employee that has the limited technical ability required to make local hardware adjustments, switching, or item replacement. With this capacity or another IT Specialist on-site, IT Outsource can provide up to 95% of all of the business’ technical support in an online mode, the other 5% can be accomplished by such an individual.
Online Training Support
Dunvipe serves as the technology provider for a variety of online training applications and methods selected by our client businesses. Each of these services focuses on businesses outsourcing Information Technology functions to IT Outsource – thus freeing up valuable company resources to focus on their primary business functions rather than on their Information Technology. Training programs can now include versions of the company’s actual software applications running “dummy” data rather than the company’s actual “live” data. This provides an extremely safe and bullet-proof environment for trainees to learn and practice proper operation and use of the company’s selected software. By Dunvipe hosting the company’s training software, trainees can now participate in online training sessions including the use of the software application being trained. Trainees will also have access to the software being trained from off-site via any computer with internet access.